Last Updated: 08/04/2025
1. Introduction
Welcome to Won Connect CIC. We are committed to protecting and respecting your privacy.
This Privacy Policy explains what personal information we collect, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
By using our services or providing us with your personal information, you agree to this policy.
Won Connect CIC is a Community Interest Company, registered in Scotland under company number SC595186. Our registered address is Isbon LTD 236 Paisley Road West Glasgow, Scotland, G51 1BU. We are the data controller of your personal information.
2. What Information Do We Collect?
We may collect, use, store, and transfer different kinds of personal information about you, which we have grouped together as follows:
Identity Data: Your first name, last name, title, and date of birth.
Contact Data: Your postal address, email address, and telephone number.
Demographic Data: Information about your background, such as age, gender, and ethnicity, for reporting and service improvement purposes. This data is often anonymised or aggregated.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access our website.
Usage Data: Information about how you use our website, products, and services.
Financial Data: Bank account details provided for specific purposes, such as receiving payments or donations.
3. How Do We Collect Your Information?
We collect information from you in the following ways:
Direct Interactions: You may give us your Identity, Contact, and Demographic Data by filling in forms, attending our workshops, communicating with us via email or phone, or when you apply for our services.
Automated Technologies: As you interact with our website, we may automatically collect Technical and Usage Data. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy below for more details.
Third Parties: We may receive personal data about you from various third parties, such as our funders or partner organisations, where you have given them permission to share that information with us.
4. How and Why We Use Your Information
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
To provide our services to you, such as digital skills training and support.
To manage our relationship with you, including communicating about our services, workshops, or events.
For internal reporting and analysis to improve our services and understand our impact.
To meet our legal obligations and to report to our funders and partners.
Where we have a legitimate interest to do so, such as for the purposes of security and fraud prevention.
Where you have given your explicit consent.
5. Data Sharing
We may need to share your personal data with the parties set out below for the purposes mentioned in section 4:
Third-Party Service Providers: We may share your data with service providers who help us deliver our services (e.g., IT support, email marketing platforms).
Funders and Partners: We may share anonymised or aggregated data with our funders to demonstrate the impact of our services. We will only share personal data with them if required by our funding agreements and only after obtaining your explicit consent.
Legal & Regulatory Bodies: We may disclose your data if required by law or to protect our rights and safety.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as the applicable legal requirements.
8. Your Legal Rights
Under data protection law, you have the right to:
Request access to your personal data (commonly known as a “data subject access request”).
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing of your personal data.
Request the transfer of your personal data.
Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of these rights, please contact us at the address below.
9. Cookie Policy
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes we make will be posted on this page. We encourage you to check this page periodically to ensure you are happy with any changes.
11. Contact Information
If you have any questions about this privacy policy or our data practices, please contact us:
By email: info@wonconnect.org.uk.